Nine Years as a Call Center Agent

Home > Non-Fiction > Nine Years as a Call Center Agent

It was back in the year 2009, I chanced to read a book which I would later be thankful for influencing my life in a way which that it helped me grow into an audacious and strong-willed person that I feel I am today. Chetan Bhagat’s One Night at the Call Center, a profound masterpiece would later encourage me to become a part of call center industry in Nepal and would also set a benchmark for my professional conduct.   

As a sixteen-year-old teenager, now free and directionless, thrust directly and unprepared from a decade of hostel life at Budhanilkantha School (BNKS), I was now seeking for job opportunities. In school, everyone was equal but now the financial disparity between me and most of my batch mates were real and wide. To survive in Kathmandu, I had to fight against all odds set before me and in the meantime, discover myself.

As fate would have it, I chanced to stumble upon a temporary job opening at a Call Center. I had but little clue that I would work and hone my professional skills as a call center agent for a long time to come. Another decade long journey ensued (in this field) and my journey so far has been exciting, adventurous and filled with of setbacks and comebacks. At this point of time in life, I am proud to say that I am now working as a Freelance Sales Consultant at my own home-based office, registered as NEXT WEB LLC. at United States of America. The memories that have been created through this long and arduous journey will stay with me forever.

Prior to landing my first job as a Junior Sales Executive at Uniweb Technologies, I had to go through weeks of extensive training at Kumaripati, Lalitpur. Based in Kathmandu, Uniweb Technologies was one of the most thriving Call Center at that time. A two week call center sales training would cost me twenty-five hundred rupees; but to my dismay, I had but mere seven rupees in coins in my pocket. I nervously borrowed five hundred rupees from a close friend of my brother and fifteen hundred rupees from an aunt. I was still short of five hundred rupees. But as luck would have it, the owner of Uniweb Technologies chanced to be a maternal uncle of a BNKS junior. He amicably waived the remaining fee.

I learned a valuable lesson that day: No matter how diligent and honest one may be, knowing people was important too, for chances to good luck grew.

During the entire course of this Sales Training I would walk for about three hours from Gongabu to Kumaripati and again walk back the same route in a day. For the next two weeks, I kept the momentum and never missed a class walking for almost six hours a day. I sat for my first job interview after the training with a company called Web Link Solutions. I was in desperate need of this job, for I had managed to pay back all my previously borrowed loans and was again back to clinking the same seven rupees in coins. I didn’t get the job. I was told by the company that I lacked good English language skills. It was probably for the first time in my life that I realized how miserable one feels when one doesn’t get what one needs in life so much. I grew dejected and thought that I will return to my village in Dolpa. I called my mother with the intention of telling her that I longed for home. She replied bravely and tenderly that she will pray for my next interview, if I ever landed one. I started preparing unambitiously and with scant hopes for any such interviews.

About a week later, to my surprise, the same company which had facilitated sales training called me up for an interview. I sat for four decisive hours for the interview along with twenty other potential Sales Agent candidates. I thought that the interview was average. I didn’t mention anything noteworthy. But again, I was lucky. I must add, apart from Chetan Bhagat’s book, I am very grateful in life to a certain movie, The Reader (2008) which I had watched the same week just before the interview. The interviewer, Santa Sir asked all of us in a group discussion session, to brief about the latest movie we had watched. Among all twenty candidates, I was the only individual to have even watched a movie that was released the same year let alone having watched the newest movie. Most of them merely babbled about renowned movies like The Terminator, Titanic and, Jurassic Park.

Being a student of BNKS, I was in habit of watching a movie every Friday and that somehow, uncannily conspired to land me a job in Kathmandu. The interviewer, Santa Sir would also become an important part of my life and career. I got the job. 

I worked at Uniweb for a year. The job started at 8 PM and would end at 5 AM. I gave all I had to this job. It required nine hours of continuous dialing and calling to people on the phone, pitching for sales and pretending to be an American based in U.S.A. We even had a pseudo American names for ourselves. In the first two weeks, I changed my pseudo name four times. I became David, Peter, Ronald, and then Dave, cracking two transfer sales in the first month alone. The first month, known as honeymoon period, is a lenient stretch of time on the contracts of Sales Agents. My Immediate Supervisor and Team Leader, Subash Tamang quickly became my role model. He was a seventeen-year-old Indian-Nepali with unparalleled confidence, attitude, and hunger for sales and numbers. He was my first role model, and I knew that I wanted to be like him and walk in his shoes. Consequentially, I broke the sales record of Uniweb by being in the top of sales chart every month for a year. By the end of fifth month, almost every agent from my batch had left the job and I was the oldest agent already.

I went on to join a startup Call Center called SPARKLEWEBS where I was offered the role of Senior Sales Executive and Supervisor. In addition, owing to my performance at Uniweb, I was also offered a partnership with the apartment-based company. The startup was initiated by Pranish dai, Roshan dai, Bindo dai and Dipesh dai. Pranish dai and Late Roshan dai were colleagues from Uniweb. Joining SPARKLEWEBS turned out to be a right decision for me. I worked enthusiastically and energetically. I learned a great deal of sales techniques. And the added responsibility of a Sales Supervisor helped me grow a lot professionally.

Thereafter, everything changed for good. If it wasn’t for dogged dedication, I doubt I would have made it this far. In the next three years, I worked in two different companies as Sales Supervisor and Sales Team Leader, respectively. By 2013, four years after having left BNKS as a young, anxietic, unprepared, and skeptical individual lacking the wherewithal to survive in Kathmandu, I started as a Freelance Web Consultant and by 2015, I would end up registering my own business in the U.S.A. Today, I am running my own show and I am so damn proud of it.

Most interesting & catchy conversation between Sales Agents and customers I have heard while working at Call Center Web Campaigns:

Conversation One:

Rabbie (Agent) : Sir Can you turn on your computer for me now?
Customer : Sure, what is it you would like to do me now
Rabbie ( Agent ) : Now, can you click on my computer
Customer: Buddy, I am in the USA, How do you expect me to click on your computer from here

Conversation Two:

Bob (Agent): Hello, I would like to talk to Mike ( Customer Name )
Lady on the other end of the line (Customer): Sorry Honey, Mike isn’t in today, I am his mother can I help you with anything?
Bob (Agent) : Hajur Namaste Aunty, Sancahi hunu huncha

Conversation Three:

Customer: I would like to have this advance feature and some other new features integrated in my website
Dave(Agent): Sure, that will cost you additional dollars
Customer: How much extra?
Dave (Agent): $200 at least
Customer: Woe! whay is that so expensive
Dave (Agent): Sir, website is like PAISA FEYKO TAMASHA DEKHO KIND OF STUFF, THE MORE YOU SPEND THE MORE YOU GET.

Lessons I have learned so far: 

  1. You will make a lot of friends.
  2. It can be a long-term career.
  3. You’ll have a lot of fun. That’s very important in work life.
  4. You’ll get chance to enrich your communication and manipulation skills.
  5. You’ll learn to cope up with the dynamics of work pressure and reaching targets.
  6. You sure will be accepting a lot of bullshits, but you’ll learn that, to succeed in life you need to listen more than you speak.

Some Photo Memories I collected along the way in this journey

This slideshow requires JavaScript.

CLICK HERE TO VIEW ARTIST PROFILE

Comments

  • Pretty section of content. I just stumbled upon your website and in accession capital to assert that I acquire actually enjoyed account your blog posts.
    Any way I will be subscribing to your augment and even I achievement you access consistently rapidly.
    Billige manchester city drakt

  • It’s going to be end of mine day, but before end I am reading this fantastic post to increase my
    know-how. juventus Trøje

  • Hello there, You’ve done a great job. I’ll definitely digg it and personally suggest to my friends.
    I’m confident they will be benefited from this site.

  • We’re a group of volunteers and starting a new scheme in our community.
    Your site provided us with valuable information to work on. You have done a formidable job
    and our entire community will be thankful to you.

  • Thank you for sharing your thoughts. I truly appreciate your efforts
    and I will be waiting for your further write ups thanks once again.

  • So, check if you may need those features in the package of Sacramento wedding photographers or not.
    Raphael transformed the look of Madonna inside the religious themes in to
    a secular and graceful human mother successfully.
    However, right now, there are several people all
    over America, who prefer letting their family and
    friends click photographs and try to capture memorable moments of their wedding day.

  • Hi i am kavin, its my first occasion to commenting anyplace, when i
    read this post i thought i could also create comment due to this
    brilliant piece of writing.

  • Thanks for the good writeup. It in truth was a entertainment account it.
    Look advanced to far introduced agreeable from you! However, how can we be
    in contact?

  • Marvelous, what a weblog it is! This website gives valuable information to us, keep it up.

  • I just wondered if you’ve planned any marketing yet for your site this new year. I’m self-employed achieving this for various businesses for numerous years now, I feed my family doing it so I won’t complain. I’ve a way of getting immediate interested traffic and buyers to your site through social media marketing channels and email. Along with getting more likes, followers for all your social media accounts. I’ve a brand new program that has just been completed that listens to all social mentions being made, if your certain word or phrase is detected, we instantly send back to them a message that they ought to visit your site. We can use as much search terms as we want, 100’s of targeted visits a day. I can even assist you in making/updating your website, fix site errors add updates etc. If you may want it.

    Along with that, I’d also like to discover what your competitors have done that you havn’t done yet and address those issues asap. I’d also like to make a video or 2 about your website and encourage them to rank high pretty quickly. Lastly I’ve a big database of opt in customers which are enthusiastic about what it is you do, so if you’d want to expand your present newsletter list let me know, I can allow you to get these records whenever you’d like them. They would get you instant leads by supplying you with a listing of people or businesses that are looking for what it really is you’re offering.

    I use tools that a lot of individuals don’t find out about or don’t have time to use for themselves and I want to utilize them on your site. If your’re to busy with current clients I get it, I was just wondering was all. Let me know if you’d like additional information or references, I have more than I know what to do with.

    Winston
    1.319.423.9473

  • Wow that was strange. I just wrote an incredibly long comment but after I clicked submit my
    comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyway,
    just wanted to say fantastic blog!

  • I blog frequently and I really thank you for your
    content. Your article has truly peaked my interest.
    I will take a note of your site and keep checking for new information about
    once per week. I opted in for your RSS feed as well.

  • Do you have a spam issue on this site; I also am a blogger, and I was wondering your situation; we
    have developed some nice practices and we are looking to trade solutions with other folks, please shoot me an email if interested.

  • My brother recommended I may like this website. He was totally right.
    This post actually made my day. You can not imagine simply how a lot time I had spent for this information! Thanks!

  • I love what you guys tend to be up too. This kind of clever work and coverage!
    Keep up the wonderful works guys I’ve added you
    guys to my own blogroll.

    1. Dear Anita,

      Thank you so much for your kind words. We are a growing bunch at the moment. Would love to hear more from you.

  • I’d should test with you here. Which isn’t something I usually do! I take pleasure in studying a submit that will make individuals think. Additionally, thanks for permitting me to comment!

Leave a Reply

×